Training Course Outcomes:
Upon course completion, participants will be able to:
- Describe why customers can appear difficult
- Describe how diversity and differences can be harnessed
- Effectively deal with difficult customers over the phone
- Effectively deal with difficult customers face to face
- Use their voice to calm difficult customers
- Respond appropriately in writing to customers
- Review work policies and practices to ensure continual improvement
- Manage your own stress levels
