Training Course Outlines:

You'll learn how to:
• Service standards and strategies
• Creating a client-focused organisation
• Internal client service
• Improvement strategies
• Service-level agreements
• Complaints
• Workplace communication and behaviours

Training Course Outcomes:

You'll learn how to:
• Identify internal and external client requirements
• Support the implementation of service strategies
• Evaluate and report on service levels
• Develop behaviours to enhance working relationships
• Use effective communication techniques and skills

Course Accreditations:

This program connects with the following competencies
• PSPGOV402B - Deliver and monitor a service to clients
• PSPGOV502B - Develop client services

Qualifications
• Diploma of Goverment (Management)

Course Prerequisites:

Related Courses:

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