Terms & Conditions
Issued by mytraining.net Pty Ltd (ABN: 90 139 474 070)
These terms and conditions govern the use of the mytraining.net Online Training Reservation & Training Quotation Service including shopping and participation in promotions run by mytraining.net (The Service).
You (The Client) can access this Agreement at any time from the bottom of any page of the website. Please be aware that we are not the course supplier (Training Provider) and our services embrace the facilitation of procurement and booking of the training from diverse course suppliers throughout the APAC region.
By engaging mytraining.net to book your training, you agree to the below terms and conditions:
Shopping Terms & Conditions
1. Purchasing from mytraining.net
mytraining.net gives customers convenient, quick, easy and secure reservations for Training Courses, E-Learning and Assessments.
Products displayed on the site shopping areas can be purchased using secure online payment methods, including; MasterCard, Visa, Diners Club, American Express and Pay Pal. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfillment.
You will be asked to register as a member of the mytraining.net customer base. Apart from the many member benefits, including receiving regular emails containing special promotions, your shopping address details will be filed saving you the effort of entering these details each time you checkout.
Merchant fees apply at time of purchase. Please refer to points 1.3 or 1.1.5 of this terms and conditions.
Please be aware that your credit card statement will bring the Human Group** as the trading agency.
1.1 Cancellation
1.1.1 After payment has been received and in the event that you need to cancel a scheduled course booking, you will need to contact the Training Provider directly. A cancellation fee will apply and be deducted from the course full amount before the refund proceeds; which does not include merchant fees paid to mytraining.net. The terms and conditions for the refund vary between different course suppliers.
1.1.2 Alternatively a replacement person can attend in your place, this needs to be advised and arranged directly with the Training Provider, and the timeframe for cancellations vary according to each Training Provider own terms and conditions. The Training Provider, at its sole discretion may charge an additional fee.
1.1.3 The Training Provider reserves the right to cancel at its sole discretion any particular course offering. In the event that a specific course offering is cancelled, participants enrolled in that course will be notified by the Training Provider and transferred to the next available course date. In the event that there is no alternate date, the Training Provider may issue a full refund of the course cost; which does not include merchant fees paid to mytraining.net.
1.1.4 mytraining.net Pty Ltd. acts as a booking agent for training courses and accepxs no responsibility for additional incidental costs, refunds or acts controlled by the Training Providers.
1.1.5 Merchant fees vary between 2% and 4% depending on the credit card provider used and is added to the total cost of the course at the time of the online purchase at mytraining.net. Upon cancellation, the merchant fee is not refundable by mytraining.net.
1.1.6 Attendees are expected to arrive 15 minutes prior to course commencement and registration will close once training has commenced. In the event of late arrival and registration has closed, you may be refused entry. mytraining.net does not provide any sort of refund; any candidate replacement or refund must be negotiated with the training provider if applicable.
1.1.7 Please be aware that these terms and conditions apply to the purchases made on the public scheduled website. Terms and conditions for purchases made on Corporate Branded Portals may be slightly different and are arranged between mytraining.net and the client.
1.2 Pricing
Prices are shown in the currency of the country where the course is supplied or in Australian dollars (AU$) and include GST (10% sales tax) where applicable. All prices are correct at time of publication; however we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.
1.3 Booking & Merchant Fees
mytraining.net is a training reservations/management service, which means we are able to objectively choose from the best providers globally. We pride ourselves on our service and insist on only dealing with companies who have a proven reputation for quality in the training industry.
As part of our reservations service mytraining.net does not charge a booking fee for online transactions, however a merchant fee will be calculated dependent on which payment opxion you choose at checkout and are calculated in accordance with the merchant's charges.
The merchant fees vary from 2% to 4% and are added at the time of online purchase (check out) and included in the confirmation terms. Those fees are not refundable by mytraining.net as the service was already provided.
1.3.1 Training management services
mytraining.net reserves the right to charge a Service Fee, payable by the Client (you) to mytraining.net when requesting management or auditing/analysis services and is calculated in accordance with the company's usual scale of charges.
1.4. Shipping
mytraining.net does not charge or offer shipping for any of the purchases for sales in the shopping areas as physical shipping is not applicable and not required for the purchase of the service.
1.5 Security
We use the secure Hosted Payment page solution from VeriSign to process online orders. Customers can see their cards being authorised and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience.
VeriSign is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure.
1.6 Use of the Service by You
Your right to use the Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Service.
You may not download, modify, transmit, or otherwise us any material from the Service for public or commercial purposes. The Service's content, information and advice are free of charge (unless otherwise stipulated). However you are responsible for your own network and connection charges.
Other than connecting to mytraining.net servers by HTTP requests using a web browser, you may not attempx to gain access to mytraining.net servers by any means, including, without limitation, by using administrator passwords or by masquerading as an administrator while using the Service or otherwise.
You agree not to disrupx, modify or interfere with the Service or its associated software, hardware and servers in any way and you agree not to impede or interfere with others use of the Service. You further agree not to alter or tamper with any information or materials on, or associated with, mytraining.net and/or the Service.
1.7 Children
mytraining.net will over time provide content and information that children may find interesting and may wish to access. However, no one under the age of 13 years is allowed to provide any personal information. Minors under the age of 18 years are prohibited from making purchases, including subscripxions, on the Service.
2. Copyright
The mytraining.net logo is a trademark of mytraining.net Pty. Ltd. The copyright and other intellectual property rights in the material contained in the Service are protected by mytraining.net Pty. Ltd.
3. Disclaimer
This Service provides general information about mytraining.net Pty. Ltd. and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about mytraining.net, its subsidiaries and the services and products they offer. mytraining.net reserves the right to change, delete or move any of the material on the Service at any time without notice.
mytraining.net and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.
4. Policy Changes
mytraining.net reserves the right to change, delete or move any part of its terms and conditions and any changes to this policy will be posted on this page.
Contact Details
If you have any queries regarding shopping with mytraining.net, please email support@mytraining.net or call +61 8998 4940.
** About the Human Group
Human Group Pty Limited is a leading Australian Human Capital Management Company, with their Asia-Pacific Headquarters based in North Sydney, Australia. The group specialises in managed services for Learning, Performance & Talent and has excepxional experience in Project Event Management for large scale change initiatives worldwide for blue chip clients. The company is recognised as an industry leader for corporate procurement solutions that assist clients to easily manage Training Reservations, Venue Hire Reservations and Event Registration.
mytraining.net is a wholly owned subsidiary of HUMAN GROUP PTY LIMITED
