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Training Course ID: (CIPSA)-1082
Our practical one-day course will equip you with the knowledge and tools to:
1 - Developing specifications for services
2 - Types of specification; input, output and hybrid specifications
3 - Format of a specification; scopes of work, output statements, service level agreements
4 - Identifying potential gaps in service quality
5 - Determinants of service quality
6 - Defining quality levels for services
7 - Language to be used, and to be avoided
8 - Measuring service quality in practice
9 - Defining unique standards or matching the market?
Benefits of attending:
CIPS Australia delivers training in the following course categories:
CIPS Australia: The Chartered Institute of Purchasing & Supply Training courses in Sydney, Melbourne, Brisbane & Perth, Australia
Procurement and Supply Chain Management