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CIPS Australasia
Availability: BOOK NOW
more info

Specification Writing for Services

(CIPSA)-1082

Sydney

$1,020.00per person

1 Day, 9:00am - 5:00pm

Public / Open


Our practical one-day course will equip you with the knowledge and tools to:

  • Demonstrate capability to design and draft appropriate specifications.
  • Identify key drivers that affect the quality of services and identify mechanisms to reduce the incidence of quality gaps in service performance.
  • Draft specifications in clear language, appropriate sentence structure and with minimal ambiguity.
  • Evaluate when to use specifications that are generic and market focused and when to use service standards which are unique and specific to the client.
  • Develop processes to review and evaluate specifications and ensure that published specifications are intelligible to the intended audience.

1 - Developing specifications for services


2 - Types of specification; input, output and hybrid specifications


3 - Format of a specification; scopes of work, output statements, service level agreements


4 - Identifying potential gaps in service quality


5 - Determinants of service quality


6 - Defining quality levels for services


7 - Language to be used, and to be avoided


8 - Measuring service quality in practice


9 - Defining unique standards or matching the market?


Benefits of attending:



  • More capability to design specifications that are appropriate for the complexity of the category and the relative expertise of the client and the service provider.

  • More likelihood that the specification as drafted will communicate the range and quality of performance needed and allow effective measurement of actual service delivered.

  • Less likelihood that the specification as drafted will lead to confusion on behalf of the provider or inability on behalf of the client to measure whether the actual service delivered aligns with the service needed.


Our practical one-day course will equip you with the knowledge and tools to:

  • Demonstrate capability to design and draft appropriate specifications.
  • Identify key drivers that affect the quality of services and identify mechanisms to reduce the incidence of quality gaps in service performance.
  • Draft specifications in clear language, appropriate sentence structure and with minimal ambiguity.
  • Evaluate when to use specifications that are generic and market focused and when to use service standards which are unique and specific to the client.
  • Develop processes to review and evaluate specifications and ensure that published specifications are intelligible to the intended audience.

1 - Developing specifications for services


2 - Types of specification; input, output and hybrid specifications


3 - Format of a specification; scopes of work, output statements, service level agreements


4 - Identifying potential gaps in service quality


5 - Determinants of service quality


6 - Defining quality levels for services


7 - Language to be used, and to be avoided


8 - Measuring service quality in practice


9 - Defining unique standards or matching the market?


Benefits of attending:



  • More capability to design specifications that are appropriate for the complexity of the category and the relative expertise of the client and the service provider.

  • More likelihood that the specification as drafted will communicate the range and quality of performance needed and allow effective measurement of actual service delivered.

  • Less likelihood that the specification as drafted will lead to confusion on behalf of the provider or inability on behalf of the client to measure whether the actual service delivered aligns with the service needed.

CIPS Australia

CIPS Australia delivers training in the following course categories:

  • Business Skills
  • People Development
  • Leadership and Management
  • Procurement and Supply Chain Management

CIPS: Procurement and Supply Chain Training Courses


CIPS Australia: The Chartered Institute of Procurement and Supply Training courses in Sydney, Melbourne, Brisbane & Perth, Australia

Short Courses and In-House Training Programs:


Procurement and Supply Chain Management


Call us to book on 1300 768 368

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