Saturday, 11 Sep 2010

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Retail Customer Service

1 Day 9:00am - 5:00pm

Sydney

$395.00

Training Course ID: (65)-00001

Overview: The aim of this one day training program is to provide retail staff with processes and skills to provide outstanding customer service.The course will enable retail customer service sales professionals to substantively increase revenue as well as exceed customer loyalty.
Our simple customer service processes are flexible and apply to the varied retail Customer Service requirements in the industry. The program teaches communication and rapport with customers is important in raising Customer Service standards as well as communicating from the heart.
inhouse
Training Course Details
Duration1 Day 9:00am - 5:00pmLocationSydneyTypeClassroom
Provider6one5CPD0
Venue110 Pacific Highway St Leonards, Sydney NSW VersionOpen
Outlines

Course Outlines:

Currently awaiting Course Outline Information from provider.
Outcomes

Course Outcomes:

After completion, participants will be able to have an overview of best practise in customer service including:
  • Understand whats to be gained in developing a Customer Centric Culture
  • Understanding the in store frustrations their customers can experience
  • Be aware of the principles of good customer service and the emotional satisfaction the customer feels
  • Understand the consequence of poor customer service
  • Understanding communication and rapport with customers
  • Managing customer complaints
  • Understand the need to support their customers by exceeding expectations
  • Develop their own or personal store plan to implement customer service processes and principles.
Accreditations / Prerequisites

Course Accreditations:

Course Prerequisites:

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Monday, 15 Nov 2010

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