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  • privacy policy

Our Privacy Commitments takes your privacy very seriously. Our customers told us they want to see clear, easy-to-read information about our privacy commitments and policy. We have made our privacy policy easy to find and easy to read. And we're listening. We welcome your questions and feedback on our privacy policy, and invite you to contact us.

Our privacy commitments are fundamental to the way we do business every day. These apply to everyone who has a relationship with us.

Who we are Pty. Ltd (ABN 90 139 474 070) trading as, is a subsidiary of Human Group Pty Limited (ABN 37 099 671 280).

Both Pty. Ltd and Human Group Pty Limited are bound by the National Privacy Principles (NPP) contained in the Commonwealth Privacy Act 1988.

A quick overview

  • We will protect your privacy and keep your personal information safe. We use powerful encryption and other security safeguards to protect customer data.
  • We protect the confidentiality of your Customer Information as required by law.
  • We will not sell your personal information to anyone, for any purpose.
  • We will fully disclose our privacy policy in plain language, and make our policy easily accessible to you.
  • We will notify you of revisions to our privacy policy, in advance. No surprises.
  • You have choices about how uses your information for marketing purposes. Customers are in control.
  • You can visit our websites at any time without telling us who you are or revealing contact information.
  • We're listening. You can send us questions or feedback on our privacy policy.

Our Privacy Policy

This Privacy Policy identifies and describes the way uses and protects the information we collect about our Customers and Users. All use of products and services, as well as visits to our Web sites, are subject to this Privacy Policy.

This Privacy Policy forms part of our Terms and Conditions for Members and our Disclaimer applies to End Users, customers and members.

The Information We Collect, How We Collect It, How We Use It and how we secure it

We collect different types of personal and other information based on your use of our products and services and our business relationship with you. Some examples include:

  • Contact Information that allows us to communicate with you -- including your name, address, telephone number, and e-mail address;
  • Billing information related to your financial relationship with us -- including your payment data, credit card number, security codes, and service history;
  • Equipment, Performance, Web Site Usage, Viewing and other Technical Information about your use of our training network, services, products or Web sites.

We collect information in three primary ways:

  • You give it to us when you purchase or interact with us about a product or service we offer or provide;
  • We collect it automatically when you visit our Web sites or use our products and services;
  • Your IP address (internet address of your computer).

We use the information we collect in a variety of ways, including to:

  • Provide to your chosen Training Provider to confirm your booking
  • Provide you with the best customer experience possible;
  • Assist in providing the services you purchase, and to respond to your questions;
  • Enable direct communication from us regarding promotional activities E-marketing campaigns and other activities.
  • Analysis of certain trends of part of our website to constantly re-invigorate our customers experience(s).

We secure your information by:

  • Your data is stored on the Pty Ltd client relationship management secure system. The operator of this system adheres with the Australian Privacy Act and does not misuse personal information.
  • Your information is only accessed by authorised persons for legitimate business purposes.
  • We securely destroy or de-identify your information when it is no longer required for any purpose which it was collected.
  • We strive to ensure the security, integrity and privacy of your contact information submitted to our site.

Use of cookies

  • Some of our webpages use Cookies. Cookies are small files that may be placed on your hard disk for record keeping purposes.
  • A cookie helps us remember who you are and assist in your subsequent experience being seamless and simple.
  • You can set your browser preferences to notify you when you receive a cookie, which then allows you to accept or decline. If you do decline, you may not be able to access our website in full and some pages may not display properly.
  • Cookies do not reveal your email address or anything about your computer.

Online Security and links

  • Your credit card details are only used when placing an order. They are not used for any other purpose.
  • We utilise SSl (Secure Sockets Layer) and VeriSign technology which are the most secure current technologies.
  • We are constantly upgrading our secure technologies to make sure we are at the leading edge.
  • For convenience, our website contains links to other sites. Excluding any other Pty. Ltd site, the links provided do not constitute sponsorship, endorsement or approval of these sites.
  • We are not responsible for the security of other sites unless of course it is a Pty. Ltd. We encourage you to read the other sites privacy statements and make sure you are comfortable with them prior to proceeding.

Your Rights and Choices

  • You can choose not to receive additional marketing e-mails.
  • You can choose to be removed from subscription lists that we use to contact customers with marketing and promotional offers.
  • You can unsubscribe and not have to detail any reason. There is no charge to unsubscribe. You are in control.
  • You may request (in writing) access to and correction of all your contact information at any time to ensure it is accurate. We may decline (although unlikely to) to correct or update your information where we are entitled to and supply you with the reasons why.
  • You need to be aware of inherent risks associated the transmission of information via the internet and understand we can't guarantee or warrant the security of any contact information you submit to our sites.

Our Privacy Policy Contact details

Who to contact:

  • Our Risk and Administration Manager welcomes any feedback, questions, concerns and or complaints regarding our Privacy Policy and is contactable via email on
  • You can write to us and post to : Po Box 1910, North Sydney, NSW, Australia, 2059 attention: Risk and Administration Manager, Human Group Pty. Ltd.
  • You can phone us on 1300 768 368 or + 61 2 8998 4900

Our Privacy Policy Updates

  • Periodically we review our Privacy Policy.
  • We reserve the right, at our discretion to modify or remove portions at any time
  • Our last modification was at 12:00 noon DST on the 30th August 2013