Training Course Outlines:

• Using the DISC Personal Profile System® to help people flex their communication style to suit difference audiences and situations
• Using secondnature’s proven 7-step approach for successfully planning and conducting a tough conversation and achieving win-win outcomes
• The importance of pre-empting questions & pro-actively managing expectations to take control of the conversation
• Exporing the range of techniques to build genuine rapport & respect
• How to deliver difficult news whilst mainataing relationship intergrity
• How to use different questioning techniques to diffuse irrational & emotional behaviours
• The ‘5 sense’ listening strategy so others feel ‘heard’ and respected
• How to avoid common conflict traps

Plus, every participant receives one month of FREE online coaching after the workshop and lifetime access to our range of e-learning resources.

Training Course Outcomes:

• Tools to open a tough conversation with strategic intent and confidence
• Ability to present yourself with authority, presence and credibility
• Skills to reduce tension, manage conflict and maintain control
• Open and objective conversations that achieve the outcomes you want
• Ongoing rapport, even with those that don’t want to hear what you have to say
• Mutually respectful and positive ongoing business relationshps

Course Accreditations:

Course Prerequisites:

Related Courses:

People Visited:

143 people visited