Call: 1300 768 368 or

DDLS

Managing Difficult People and Situations: Setting Yourself Apart

Sydney $660.00 AUD per person

Training Course Overview

Training Course ID: (DDLS)-10071

Strong interpersonal skills set your organisation apart in work environment, job satisfaction, culture, customer service and customer retention. Train your people to handle difficult people and situations in a professional, effective and courteous manner.

Duration
1 Day
Provider
DDLS
Venue
10th Floor, 301 George St, Sydney, NSW 2000
Type
Public / Open

Detailed Course Information

Principles of conflict management
Conflict: Positive Vs. Negative
Keys to providing feedback
Process for managing conflict and disagreement
Approaches for managing disagreement
How conflict management can enriching work, relationships, and career
The dynamics of conflict and the ways individuals attempt to deal with them To understand your own conflict style Communication skills to manage and resolve conflict Conflict resolution skills to resolve situations on-the-job

Related Training Courses

Provider Terms & Condition

DDLS

DDLS delivers training in the following course categories:

  • Microsoft Certified Training
  • Cisco Training
  • Business Analysis
  • Professional Development

DDLS Training Courses Australia DDLS - IT Technical Training Courses | Computer Software Certification Qualifications | Short Courses and In-House Training Programs in Sydney Melbourne Adelaide Brisbane Perth Canberra

I need to
book training
for myself!

1  Select Dates

Monday, 19 May 2014

2  Add Attendees


View Payment Options

Payment Options

"Don't forget to add your donation to Tools for Schools at checkout"

A small donation will make a huge difference"

more info

I would like to
send this course
to a friend!
I need to
arrange training
for my team!

Request a Quote