Managing Difficult People and Situations: Setting Yourself Apart

Sydney $605.00 AUD per person

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Training Course ID: (DDLS)-10071

Strong interpersonal skills set your organisation apart in work environment, job satisfaction, culture, customer service and customer retention. Train your people to handle difficult people and situations in a professional, effective and courteous manner.

Duration: 1 Day
Provider: DDLS
Venue: 10th Floor, 301 George St, Sydney, NSW 2000
Type: Public / Open

Principles of conflict management
Conflict: Positive Vs. Negative
Keys to providing feedback
Process for managing conflict and disagreement
Approaches for managing disagreement
How conflict management can enriching work, relationships, and career

The dynamics of conflict and the ways individuals attempt to deal with them To understand your own conflict style Communication skills to manage and resolve conflict Conflict resolution skills to resolve situations on-the-job

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DDLS

DDLS delivers training in the following course categories:

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