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DDLS
Availability: BOOK NOW
more info

Managing Difficult People and Situations: Setting Yourself Apart

Sydney

$660.00per person
Strong interpersonal skills set your organisation apart in work environment, job satisfaction, culture, customer service and customer retention. Train your people to handle difficult people and situations in a professional, effective and courteous manner.
Principles of conflict management
Conflict: Positive Vs. Negative
Keys to providing feedback
Process for managing conflict and disagreement
Approaches for managing disagreement
How conflict management can enriching work, relationships, and career
The dynamics of conflict and the ways individuals attempt to deal with them
To understand your own conflict style
Communication skills to manage and resolve conflict
Conflict resolution skills to resolve situations on-the-job
Strong interpersonal skills set your organisation apart in work environment, job satisfaction, culture, customer service and customer retention. Train your people to handle difficult people and situations in a professional, effective and courteous manner.
Principles of conflict management
Conflict: Positive Vs. Negative
Keys to providing feedback
Process for managing conflict and disagreement
Approaches for managing disagreement
How conflict management can enriching work, relationships, and career
The dynamics of conflict and the ways individuals attempt to deal with them
To understand your own conflict style
Communication skills to manage and resolve conflict
Conflict resolution skills to resolve situations on-the-job

DDLS

DDLS delivers training in the following course categories:

  • Microsoft Certified Training
  • Cisco Training
  • Business Analysis
  • Professional Development

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