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Managing Difficult People and Situations: Setting Yourself Apart

Sydney $660.00 AUD per person

Training Course Overview

Training Course ID: (DDLS)-10071

Strong interpersonal skills set your organisation apart in work environment, job satisfaction, culture, customer service and customer retention. Train your people to handle difficult people and situations in a professional, effective and courteous manner.

1 Day
10th Floor, 301 George St, Sydney, NSW 2000
Public / Open

Detailed Course Information

Principles of conflict management
Conflict: Positive Vs. Negative
Keys to providing feedback
Process for managing conflict and disagreement
Approaches for managing disagreement
How conflict management can enriching work, relationships, and career
The dynamics of conflict and the ways individuals attempt to deal with them To understand your own conflict style Communication skills to manage and resolve conflict Conflict resolution skills to resolve situations on-the-job

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Provider Terms & Condition


DDLS delivers training in the following course categories:

  • Microsoft Certified Training
  • Cisco Training
  • Business Analysis
  • Professional Development

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Wednesday, 01 Oct 2014

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