Training Course Outlines:

ITIL V3 Foundations provides you with a general overview of the IT Service Management Lifecycle and its supporting processes, functions and roles. The course also enables you to understand how an integrated IT Service Management framework can be adopted and adapted within your own organisation. ITIL V3 Foundations prepares you for the examination leading to the Foundation Certificate in IT Service Management. An independent examination body facilitates and marks the examination, which is scheduled on the last day of the course.

Training Course Outcomes:

• ITIL’s key concepts, definitions and objectives


• ITIL’s service-driven lifecycle approach and the five key stages of this model


• Structure, components and processes of the five core ITIL books


• For each of the five core books in the service lifecycle:
  High level description of the main activities, goals, benefits, challenges and management reporting for the respective processes
  Outline of relationships between the ITIL processes

• Overview of ITIL certifications: Foundation, Intermediate and Advanced


• How ITIL processes can improve IT operations

Course Accreditations:

Foundation Certificate in IT Service Management

Course Prerequisites:

There are no mandatory prerequisites. Work experience in IT services is recommended. You must achieve a passing mark of 65% to receive your certificate

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