ITIL® Foundations

Sydney $1,974.50 AUD per person

Training Course Overview Add to Compare Add to My Development Plan

Training Course ID: (GENI)-00001

ITIL® Foundations provides you with a general overview of the IT Service Management Lifecycle and its supporting processes, functions and roles. The course also enables you to understand how an integrated IT Service Management framework can be adopted and adapted within your own organisation. ITIL® Foundations prepares you for the examination leading to the Foundation Certificate in IT Service Management. An independent examination body facilitates and marks the examination, which is scheduled on the last day of the course.
Who Should Attend: ITIL Foundations is suitable for anyone working in IT services requiring more information about the ITIL best practice framework. Or, individuals who are V2 certified and wish to upgrade their knowledge.

Duration: 3 Days, 9:00am - 5:00pm
Provider: Gen-i
Venue: Gen-i Training, Level 24, 680 George Street Sydney NSW 2000
Type: Public / Open

ITIL® Foundations provides you with a general overview of the IT Service Management Lifecycle and its supporting processes, functions and roles. The course also enables you to understand how an integrated IT Service Management framework can be adopted and adapted within your own organisation.

This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. A 60-minute, 40 question, multiple-choice exam is scheduled on the last day of the course, and is administered by an independent examination body.

After completing this course, students will be able to discuss:

ITIL's key concepts, definitions and objectives
ITIL's service-driven lifecycle approach and the five key stages of this model
Structure, components and processes of the five core ITIL books
For each of the five core books in the service lifecycle:
High level description of the main activities, goals, benefits, challenges and management reporting for the respective processes
Outline of relationships between the ITIL processes
Overview of ITIL certifications: Foundation, Intermediate and Advanced
How ITIL processes can improve IT operations

Prequisites:

There are no mandatory prerequisites. Work experience in IT services is recommended. You must achieve a passing mark of 65% to receive your certificate.
18 hours study over the 3 day course is recommended.