send this course
to a friend!
for my team!
Training Course ID: (GENI)-00001
ITIL® Foundations provides you with a general overview of the IT Service Management Lifecycle and its supporting processes, functions and roles. The course also enables you to understand how an integrated IT Service Management framework can be adopted and adapted within your own organisation. ITIL® Foundations prepares you for the examination leading to the Foundation Certificate in IT Service Management. An independent examination body facilitates and marks the examination, which is scheduled on the last day of the course.
Who Should Attend: ITIL Foundations is suitable for anyone working in IT services requiring more information about the ITIL best practice framework. Or, individuals who are V2 certified and wish to upgrade their knowledge.
There are no mandatory prerequisites. Work experience in IT services is recommended. You must achieve a passing mark of 65% to receive your certificate.
18 hours study over the 3 day course is recommended.
Gen-i Training delivers training in the following course categories:
Gen-i Deliver ITIL Training Courses ITIL Short Course and In-House Training Programs in Sydney, Melbourne, Brisbane, Canberra