Training Course Outlines:

• Understanding the needs & motivations of others and how to influence them using Cialdini’s ‘6 Principles of Influence’
• Using the DISC® profiling tool to help people flex their communication style to influence others
• How to enhance one’s Emotional Intelligence and build an emotional bank balance to drive results
• The importance of framing to change people’s response to an event/situation from negative to positive
• 6 steps for successfully managing tough conversations to deliver win-win solutions
• How to confidently get your message across in formal meeting situations
• How to deal with challenging questions/questioners & get the outcomes you need

Training Course Outcomes:

• Significant insight and clarity into the behavioural & communication drivers of others and how these can be successfully managed to improve working relationships
• Transformed capacity to influence multidisciplinary teams by creating a shared team focus founded on genuine rapport and respect
• Increased ability to deliver difficult news and manage tough conversations whilst retaining relationship integrity and an outcomes-based approach
• Enhanced capacity to sell ideas ‘upwards’ & manage challenging questions/resistance
• Shared focus, efficient decision making, quicker results, increased morale

Course Accreditations:

Course Prerequisites:

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