Training Course Outlines:

• Understanding what defines effective feedback for both the provider & receiver
• Understanding the importance of ongoing performance management vs periodic performance reviews
• Adapting your communication approach to suit different learning styles
• The importance of positive feedback and the difference between flattery and appreciation
• Using secondnature’s proven 7-step approach for successfully framing constructive feedback
• How to receive and respond to negative feedback
• Questioning tools and ‘5 sense’ listening techniques to maintain a 2-way dialogue during the feedback process
• Understanding the significance of timing & the environment when providing feedback and how to control these factors to ensure success

Plus, every participant receives one month of FREE offline coaching after the workshop and lifetime access to our range of e-learning resources.

Training Course Outcomes:

• Ability to effectively give & receive feedback to and from staff, peers and management
• Skills to change the behaviour and attitudes of others - willingly and permanently
• Increased confidence, motivation and performance of yourself and others
• More supportive, honest, mutually respectful relationships
• Faster career progression for yourself and your team

Course Accreditations:

Course Prerequisites:

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