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Effective Communication Skills

Sydney

$550.00

Training Course ID: (MCI)-00001

Overview: Communication is the core of all businesses, why not strengthen your core?

This course explores the way you or your team play an important role in developing and maintaining positive relationships in the workplace, with peers and management as well as customers and suppliers.

The course also provides principles for handling difficult situations in a positive and assertive way.


Who should attend:
Managers, Team Leaders, Supervisors and others who need to improve verbal communication skills in order to operate effectively within their own team and to ensure positive flow of information between teams.


Training Course Details

Duration
1 Day, 9:00am to 4:30pm
TypePublic / Open
Provider

Management Consultancy Int'l

CPD0
Venue

Level 4, 23 Hunter St, Sydney

VersionOpen

Outlines

Training Course Outlines:

This course explores the way you or your team play an important role in developing and maintaining positive relationships in the workplace, with peers and management as well as customers and suppliers. The course also provides principles for handling difficult situations in a positive and assertive way.

Outcomes

Training Course Outcomes:


  • Understand basic communication styles

  • Effectively use verbal and non-verbal communication

  • Recgonise the importance of first impressions

  • Use communication skills to build rapport and positive relationships

  • Deal assertively with conflict situations Building relationships through feed back

  • Understand techniques for providing feedback that develops trust

  • Communicate at all levels of the organisation to create and develop networks

  • Communicate to improve customer service delivery - manage difficult situations and achieve positive results

  • Understand communication from an organisational perspective

  • Manage the physical and emotional culture of the business

Accreditations / Prerequisites
Course Accreditations:

Course Prerequisites:

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