send this course
to a friend!
for my team!
Training Course ID: (MCI)-00013
In an increasingly competitive and service focused market, customers expect and demand increased levels of service. This course provides extremely useful and practical approaches to handle this fact including strategies and techniques for identifying customer needs. Those who will best benefit from attending this include all those who need to deal with customer service issues as part of their job role or those who need to enhance and develop their ability to deliver world-class customer service.
Relationship to Competency Standards and Qualification Pathways:
Management Consultancy International delivers training in the categories: