send this course
to a friend!
for my team!
Training Course ID: (TP3)-100147
This course combines excellent customer service with customer engagement to create remarkable customer experiences. You will appreciate the importance of
creating a memorable experience to enhance customer loyalty and responding with empathy in order to resolve difficult customer interactions.
During the course
Our Business Performance courses are practical, interactive and fun. Well-known, proven theories are translated into easy-to-understand concepts and techniques by experienced training consultants. Participants return to work understanding what they can do to enhance their performance and put learning into practice.
After the course
Participants are encouraged to complete activities at work following the program. These activities reinforce the concepts and skills learned and facilitate the transfer
of learning into real work situations. For those seeking formal recognition of competency, assessments tasks may be available.
Participants are asked to prepare prior to attending training. You should reflect on your personal objectives and current skills and come to the program ready to learn. Preparation may involve answering questions, seeking feedback from colleagues or reviewing your organisation’s policies and procedures. You will receive an email with details of the pre-training preparation upon enrolment.
TP3 delivers training in the following course categories:
TP3 - Training Courses Australia | Adobe, Microsoft Office Training Courses | Business Skills Training | Nationally Accredited Qualifications | Sydney Parramatta Canberra Melbourne