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Customer Service Excellence

Melbourne $605.00 AUD per person

Training Course Overview

Training Course ID: (DDLS)-10059

Developing excellence in customer service directly impacts the success, image and reputation of your organisation. View your clients as your job rather than an interruption of it. Train your staff to realise what they say about customer service is not nearly as important as what they do and have them making happy customers job # 1.

1 Day
3rd Floor, 11 - 17 Dorcas St, South Melbourne, VIC 3205
Public / Open

Detailed Course Information

Extraordinary client service
Establishing the context for your communication
Your professional role
Your professional image
Choosing your attitude
How are you being with your customers
Being there for your customers
A “Making Their Day” approach
Listening “do’s” and “don’ts”
Handling call “do’s” and “don’ts”
To view your clients/customers as job # 1 4 principles of extraordinary client contact The attitude and skills required to deliver extraordinary customer service The difference between hospitality and service and recognise the importance of both How to think from the customer’s point of view and think from a problem solving point of view 7 sins of client contact The communication skills necessary for excellence in customer service Effectively dealing with customer complaints Treat external and internal customers with the same level of extraordinary service

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DDLS delivers training in the following course categories:

  • Microsoft Certified Training
  • Cisco Training
  • Business Analysis
  • Professional Development

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