Training Course Outlines:

• Extraordinary client service
• Establishing the context for your communication
• Your professional role
• Your professional image
• Choosing your attitude
• How are you being with your customers
• Being there for your customers
• A “Making Their Day” approach
• Listening “do’s” and “don’ts”
• Handling call “do’s” and “don’ts”

Training Course Outcomes:

• To view your clients/customers as job # 1
• 4 principles of extraordinary client contact
• The attitude and skills required to deliver extraordinary customer service
• The difference between hospitality and service and recognise the importance of both
• How to think from the customer’s point of view and think from a problem solving point of view
• 7 sins of client contact
• The communication skills necessary for excellence in customer service
• Effectively dealing with customer complaints
• Treat external and internal customers with the same level of extraordinary service

Course Accreditations:

Course Prerequisites:

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