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Customer Service Excellence

(DDLS)-10464

Sydney

$682.00per person

Developing excellence in customer service directly impacts the success, image and reputation of your organisation.

View your clients as your job rather than an interruption of it.

Train your staff to realise what they say about customer service is not nearly as important as what they do and have them making happy customers job # 1.


  • Extraordinary client service
  • Establishing the context for your communication
  • Your professional role
  • Your professional image
  • Choosing your attitude
  • How are you being with your customers
  • Being there for your customers
  • A “Making Their Day” approach
  • Listening “do’s” and “don’ts”
  • Handling call “do’s” and “don’ts”

  • To view your clients/customers as job # 1
  • 4 principles of extraordinary client contact
  • The attitude and skills required to deliver extraordinary customer service
  • The difference between hospitality and service and recognise the importance of both
  • How to think from the customer’s point of view and think from a problem solving point of view
  • 7 sins of client contact
  • The communication skills necessary for excellence in customer service
  • Effectively dealing with customer complaints
  • Treat external and internal customers with the same level of extraordinary service

Prerequisites:

There are no prerequisites for this course.

Developing excellence in customer service directly impacts the success, image and reputation of your organisation.

View your clients as your job rather than an interruption of it.

Train your staff to realise what they say about customer service is not nearly as important as what they do and have them making happy customers job # 1.


  • Extraordinary client service
  • Establishing the context for your communication
  • Your professional role
  • Your professional image
  • Choosing your attitude
  • How are you being with your customers
  • Being there for your customers
  • A “Making Their Day” approach
  • Listening “do’s” and “don’ts”
  • Handling call “do’s” and “don’ts”

  • To view your clients/customers as job # 1
  • 4 principles of extraordinary client contact
  • The attitude and skills required to deliver extraordinary customer service
  • The difference between hospitality and service and recognise the importance of both
  • How to think from the customer’s point of view and think from a problem solving point of view
  • 7 sins of client contact
  • The communication skills necessary for excellence in customer service
  • Effectively dealing with customer complaints
  • Treat external and internal customers with the same level of extraordinary service

Prequisites:

There are no prerequisites for this course.

DDLS

DDLS delivers training in the following course categories:

  • Microsoft Certified Training
  • Cisco Training
  • Business Analysis
  • Professional Development

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