Training Course Outlines:

• Creating a customer focus and delivering service


• Methods of collecting information


• Training and supporting the team


• The importance of planning


• Planning, managing time and resources


• Monitoring performance, coaching and counselling

Training Course Outcomes:

• Communicate with customers and manage their expectations


• Meet internal and external customer needs


• Identify ways to deliver quality products and/or services


• Monitor and review customer service and operational processes


• Develop an operational plan for efficient and effective workplace practices


• Plan and manage resource acquisition

Course Accreditations:

Relationship to Competency Standards:
BSB CUS 501A Manage quality customer service
BSB MGT 515A Manage operational plan

Course Prerequisites:

Related Courses:

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