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Customer Care and Service Quality Logistics and Transport - Module 3

Sydney

$1,595.00

Training Course ID: (AIMNC)-10046

Overview: Human resources, budget reports and organisation – they’re all just one part of managing logistics. The other part, your customers, are as important as the rest combined. This module is all about customer service: showing you how to identify and exceed stakeholder expectations. You’ll learn various aspects of data control and administration to secure quality across the board of transport services, including customer charters, monitoring and review processes, and client needs.

Training Course Details

Duration
3 Days, 9:00am - 5:00pm
TypePublic / Open
Provider

AIM - NSW and ACT

CPD0
Venue

215 Pacific Highway North Sydney NSW

VersionOpen

Outlines

Training Course Outlines:


  • Communicating and managing customer expectations

  • Ways to ensure delivery of quality products and/or services

  • Strategies to monitor and review customer service processes

  • Customer charters and service standards

Outcomes

Training Course Outcomes:


  • Meet internal and external customer needs

  • Provide customer service, total quality management and benchmarking

  • Apply administrative controls, data collection and costing models

Accreditations / Prerequisites
Course Accreditations:

This program connects with the following competencies:
BSBCUS401A Coordinate implementation of customer service strategies
BSBCUS402A Address customer needs
BSBMGT403A Implement continuous improvement
These units of competence contribute to a range of national qualifications at Certificate IV level, including the Certificate IV in Frontline Management BSB40807.
Successful completion of the Certificate in Logistics & Transport meets knowledge requirements for membership of CILT.

Course Prerequisites:

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