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Creating Lasting Customer Experiences
Perth $600.00 AUD per person
Training Course Overview Add to Compare Add to My Development Plan
Training Course ID: (DT)-00086
Customers are the lifeblood of any business. This course encourages you to critically examine your business in order to ensure that its service culture and actions are truly customer centric. You will learn a range of tools and techniques to improve the first impressions as well as the lasting impressions you give to your customers, thus encouraging repeat business and referrals.
- Duration
- 1 Day 9:00am - 4:30pm
- Provider
- Drake Training International
- Venue
-
Cliftons, Ground Floor, 191 St Georges Terrace , Perth
- Type
- Public / Open
Detailed Course Information
Course content includes:
- Experience not service
- Diagnostic clinic
- Customer expectations
- Creating terrific first impressions
- Cementing great lasting impressions
- Difficult customers
- Planning into action
Upon course completion, participants will be able to:
- Take a customer centric view of your business
- Describe the impact of poor customer experiences
- Evaluate the experiences that your customers currently receive
- Describe the relationship between customer expectation and your business
- Identify all the channels by which your customers experience your business
- Improve the first impressions you give your customers
- Improve the lasting impressions you give your customers
- Deal effectively with difficult customers
- Prepare an action plan for your future development
Related Training Courses
Provider Terms & Condition
Drake Training International
Drake International delivers training in the following course categories:
- Business Skills
- Computer Training
- Customer Service
- Leadership & Management
Drake Training Courses and Open Programs in Sydney, Melbourne, Adelaide, Brisbane, Perth and Canberra, Australia
Short Courses and In-House Training Programs:
Business Courses | Certificates & Diplomas | Communication Skills | Computer Training | Customer Service | Human Resources | Management Training | People Development | Personal Development | Sales Training | Training & Facilitation
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