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Drake Training International

Creating Lasting Customer Experiences

Perth $600.00 AUD per person

Training Course Overview

Training Course ID: (DT)-00086

Customers are the lifeblood of any business. This course encourages you to critically examine your business in order to ensure that its service culture and actions are truly customer centric. You will learn a range of tools and techniques to improve the first impressions as well as the lasting impressions you give to your customers, thus encouraging repeat business and referrals.

Duration
1 Day, 9:00am - 4:30pm
Provider
Drake Training International
Venue
Ground Floor, 191 St Georges Terrace, Perth
Type
Public / Open

Detailed Course Information

Course content includes:



  • Experience not service

  • Diagnostic clinic

  • Customer expectations

  • Creating terrific first impressions

  • Cementing great lasting impressions

  • Difficult customers

  • Planning into action

Upon course completion, participants will be able to:
  • Take a customer centric view of your business
  • Describe the impact of poor customer experiences
  • Evaluate the experiences that your customers currently receive
  • Describe the relationship between customer expectation and your business
  • Identify all the channels by which your customers experience your business
  • Improve the first impressions you give your customers
  • Improve the lasting impressions you give your customers
  • Deal effectively with difficult customers
  • Prepare an action plan for your future development

Related Training Courses

Provider Terms & Condition

Drake Training International

Drake International delivers training in the following course categories:

  • Business Skills
  • Computer Training
  • Customer Service
  • Leadership & Management

Drake Training Courses and Open Programs in Sydney, Melbourne, Adelaide, Brisbane, Perth and Canberra, Australia


Short Courses and In-House Training Programs:


Business Courses | Certificates & Diplomas | Communication Skills | Computer Training | Customer Service | Human Resources | Management Training | People Development | Personal Development | Sales Training | Training & Facilitation


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