Training Course Outlines:

This course unit describes the performance outcomes, skills and knowledge required to coordinate interaction with customers. It involves implementing customer service standards, implementing store policy regarding customer complaints, communicating with management, and leading a customer service team.

This course is self paced and as a guide most students complete whilst working within a 1 month period.

Training support is provided by online trainers, email and telephone contact.

Training Course Outcomes:

This unit requires a demonstrated ability to coordinate a customer service team, provide accurate feedback to management on operational and procedural matters related to customer service, and supervise the resolution of customer complaint according to store policy. Those with Managerial responsibilities may undertake this role.

This course is self paced, with competency based assessments.

Course Accreditations:

Course Prerequisites:

The Student ideally to complete the workplace assignments will be working in a Retail Store, or have access to a Retail Store. The Student should possess sufficient Retail experience to be able to draw on their experiences to complete the work place assignments as part of this Course.

Access to an internet enabled Computer with the ability to view web pages and a valid email address.

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