Contact Officer / Equity & Diversity Officer

Sydney $695.00 AUD per person

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Training Course ID: (IHR)-1010

In this program, participants will recognise the importance of the Contact Officer role and develop an understanding of the role responsibilities, particularly when dealing with allegations of bullying and discrimination. In this full-day program, iHR's facilitator and professional actors will share skills, knowledge and behaviours to help participants to develop effective techniques for solving a variety of common issues they may face in the workplace. Designed for: Current or potential Contact Officers Program length: 1 day

Duration: 1 Day, 9:00am - 5:00pm
Provider: IHR
Venue: Cliftons - 190-200 George Street, Sydney
Type: Public / Open

Topics addressed include:
•the law and expectations
•legislation
•unlawful discrimination
•harassment
•what constitutes harassment
•bullying
•role of the contact officer
•record keeping
•problems experienced by contact officers
•attributes of a contact officer
•conducting a one-on-one meeting
•effective discussions.

At the conclusion of this workshop participants should: • understand the role of an Equal Employment Opportunity/anti-bullying contact officer in their organisation • understand the daily behaviour expected of a contact officer • be able to deal with allegations of bullying or workplace discrimination/harassment in the context of organisational processes • understand the federal and state legislation in relation to unlawful discrimination, harassment and bullying and how it impacts on the company, employees and the role of the contact officer • understand their own potential strengths and areas for development as a contact officer.