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  • Certificate IV in Customer Contact (BSB40307)

Certificate IV in Customer Contact (BSB40307)

Sydney

$3,500.00

Training Course ID: (MCI)-00018

Overview:

Management Consultancy International currently delivers customer contact training to a range of organizations. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: *Analyst. *Quality Assurance Coordinator or Manager. *Scheduler. *Subject Matter Expert/Coach. *Team Leader



The certificate is broken down into 3 different sessions. These sessions are:
Session 1& 2 (commencement dates for this module are listed above)
Session 3 & 4
Session 5 & 6

Commencement dates for session 2-3 will be provided by the provider once enrollment for the certificate has been accepted.

Training Course Details

Duration
6 Days non consecutive 9:00am - 4:30pm
TypePublic / Open
Provider

Management Consultancy Int'l

CPD0
Venue

Level 4, 23 Hunter St, Sydney

VersionOpen

Outlines

Training Course Outlines:

Management Consultancy International customises the program in content and in style of delivery to suit the individual or organisation.

Outcomes

Training Course Outcomes:


  • BSBCCO402A Gather, collate and record information.

  • BSBCUS401A Coordinate implementation of customer service strategies.

  • BSBLED401A Develop teams and individuals.

  • BSBMGT403A Implement continuous improvement.

  • BSBMGT405A Provide personal leadership.

  • BSBOHS407A Monitor a safe workplace.

  • FNSICORG515A Provide mentoring and coaching within the workplace.

  • Plus an additional 6 Elective units.

Accreditations / Prerequisites
Course Accreditations:

Course Prerequisites:

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