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Management Consultancy International

Certificate IV in Customer Contact (BSB40307)

Sydney $3,500.00 AUD per person

Training Course Overview

Training Course ID: (MCI)-00018

Management Consultancy International currently delivers customer contact training to a range of organizations. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: *Analyst. *Quality Assurance Coordinator or Manager. *Scheduler. *Subject Matter Expert/Coach. *Team Leader



The certificate is broken down into 3 different sessions. These sessions are:
Session 1& 2 (commencement dates for this module are listed above)
Session 3 & 4
Session 5 & 6

Commencement dates for session 2-3 will be provided by the provider once enrollment for the certificate has been accepted.

Duration
6 Non Consecutive Days, 9:00am - 4:30pm
Provider
Management Consultancy International
Venue
Level 4, 23 Hunter St, Sydney
Type
Public / Open

Detailed Course Information

Management Consultancy International customises the program in content and in style of delivery to suit the individual or organisation.
  • BSBCCO402A Gather, collate and record information.
  • BSBCUS401A Coordinate implementation of customer service strategies.
  • BSBLED401A Develop teams and individuals.
  • BSBMGT403A Implement continuous improvement.
  • BSBMGT405A Provide personal leadership.
  • BSBOHS407A Monitor a safe workplace.
  • FNSICORG515A Provide mentoring and coaching within the workplace.
  • Plus an additional 6 Elective units.

Related Training Courses

Provider Terms & Condition

Management Consultancy Int'l

Management Consultancy International delivers training in the categories:

  • Certificates & Diplomas
  • Financial Services
  • Human Resources

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