Management Consultancy International
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Certificate IV in Customer Contact (BSB40307)

(MCI)-00018

Sydney

$3,500.00per person

6 Non Consecutive Days, 9:00am - 4:30pm

Public / Open

Management Consultancy International currently delivers customer contact training to a range of organizations. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: *Analyst. *Quality Assurance Coordinator or Manager. *Scheduler. *Subject Matter Expert/Coach. *Team Leader



The certificate is broken down into 3 different sessions. These sessions are:
Session 1& 2 (commencement dates for this module are listed above)
Session 3 & 4
Session 5 & 6

Commencement dates for session 2-3 will be provided by the provider once enrollment for the certificate has been accepted.

Management Consultancy International customises the program in content and in style of delivery to suit the individual or organisation.

  • BSBCCO402A Gather, collate and record information.

  • BSBCUS401A Coordinate implementation of customer service strategies.

  • BSBLED401A Develop teams and individuals.

  • BSBMGT403A Implement continuous improvement.

  • BSBMGT405A Provide personal leadership.

  • BSBOHS407A Monitor a safe workplace.

  • FNSICORG515A Provide mentoring and coaching within the workplace.

  • Plus an additional 6 Elective units.

Management Consultancy International currently delivers customer contact training to a range of organizations. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: *Analyst. *Quality Assurance Coordinator or Manager. *Scheduler. *Subject Matter Expert/Coach. *Team Leader



The certificate is broken down into 3 different sessions. These sessions are:
Session 1& 2 (commencement dates for this module are listed above)
Session 3 & 4
Session 5 & 6

Commencement dates for session 2-3 will be provided by the provider once enrollment for the certificate has been accepted.

Management Consultancy International customises the program in content and in style of delivery to suit the individual or organisation.

  • BSBCCO402A Gather, collate and record information.

  • BSBCUS401A Coordinate implementation of customer service strategies.

  • BSBLED401A Develop teams and individuals.

  • BSBMGT403A Implement continuous improvement.

  • BSBMGT405A Provide personal leadership.

  • BSBOHS407A Monitor a safe workplace.

  • FNSICORG515A Provide mentoring and coaching within the workplace.

  • Plus an additional 6 Elective units.

Management Consultancy Int'l

Management Consultancy International delivers training in the categories:

  • Certificates & Diplomas
  • Financial Services
  • Human Resources

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