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Certificate IV in Customer Contact (BSB40307)
Sydney $3,500.00 AUD per person
Training Course Overview Add to Compare Add to My Development Plan
Training Course ID: (MCI)-00018
Management Consultancy International currently delivers customer contact training to a range of organizations. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: *Analyst. *Quality Assurance Coordinator or Manager. *Scheduler. *Subject Matter Expert/Coach. *Team Leader
The certificate is broken down into 3 different sessions. These sessions are:
Session 1& 2 (commencement dates for this module are listed above)
Session 3 & 4
Session 5 & 6
Commencement dates for session 2-3 will be provided by the provider once enrollment for the certificate has been accepted.
- Duration
- 6 Days non consecutive 9:00am - 4:30pm
- Provider
- Management Consultancy International
- Venue
-
Level 4, 23 Hunter St, Sydney
- Type
- Public / Open
Detailed Course Information
Management Consultancy International customises the program in content and in style of delivery to suit the individual or organisation.
- BSBCCO402A Gather, collate and record information.
- BSBCUS401A Coordinate implementation of customer service strategies.
- BSBLED401A Develop teams and individuals.
- BSBMGT403A Implement continuous improvement.
- BSBMGT405A Provide personal leadership.
- BSBOHS407A Monitor a safe workplace.
- FNSICORG515A Provide mentoring and coaching within the workplace.
- Plus an additional 6 Elective units.
Related Training Courses
Provider Terms & Condition
Management Consultancy Int'l
Management Consultancy International delivers training in the categories:
- Certificates & Diplomas
- Financial Services
- Human Resources
Management Consultancy International Certificate and Diploma Training Courses in Sydney, Australia
Short Course and In-House Training Programs:
Business Courses | Certificates & Diplomas | Communication Skills | Customer Service | Financial Services | Leadership Development | Management Training | People Development | Personal Development | Sales Training | Training and Facilitation
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