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Retail Training Australia

SIR30212 Certificate III in Retail Operations

Online Training $990.00 AUD per person

Quick Overview

Training Course Overview

Training Course ID: (RT)-10001

Enrolled staff will complete core units in building customer relationships, providing a safe working environment and managing store merchandising and presentation standards. Learners will also be able to choose from a wide range of electives in selling products, coordinating teams, stock ordering and maintenance, creating displays, handling food products, to suit their particular interests and work context.

Retail Training Australia
Online Training
Online Training

Detailed Course Information

    Build relationships with customers
  • Develop relationships with Customers
  • Apply expert knowledge
  • Provide post-sales support
  • Plan sales presentations
  • Implement Sales presentations
  • Maintain and utilise a customer database
  • Deal with difficult Customers

  • Communicate in the workplace to support team and customer outcomes
  • Communicate with customers and colleagues from diverse backgrounds.
  • Work in a team

  • Work effectively in a customer service environment
  • Work within organisational requirements
  • Support the work team
  • Maintain personal presentation
  • Develop effective work habits

  • Maintain store safety
  • Inform team members about WHS matters
  • Involve team members in WHS matters
  • Monitor and maintain a safe work environment
  • Identify need for WHS training
  • Maintain WHS records

  • Apply safe work practices
  • Apply basic safety procedures
  • Apply basic emergency procedures

  • Sell products and services
  • Develop and apply product knowledge
  • Approach customer
  • Gather and respond to information
  • Sell benefits
  • Overcome objections
  • Close sale
  • Maximise sales opportunities

  • Recommend specialised products and services
  • Demonstrate knowledge of product range
  • Advise on products and services to meet customer requirements
  • Advise on product warranties
  • Quote on price and payment options
  • Advise on and arrange product service and repair

  • Coordinate interaction with customers
  • Implement customer service standards
  • Implement store policy regarding customer complaints
  • Communicate with management
  • Lead customer service team

  • Coordinate merchandise presentation
  • Instruct and coordinate staff
  • Supervise construction and maintenance of presentations
  • Implement merchandise pricing
  • Review merchandise presentations

  • Coordinate work teams
  • Monitor and organise staffing levels
  • Inform team members
  • Coach on the job
  • Motivate the team
  • Maintain staffing records

  • Minimise Loss
  • Apply routine store security
  • Minimise theft
  • Use stock efficiently

  • Maintain employee relations
  • Identify awards and agreements
  • Identify and minimise potential industrial problems
  • Implement dispute settlement procedures

  • Develop Innovative ideas at work
  • Interpret the need for innovation
  • Generate ideas
  • Collaborate with others
  • Analyse and reflect on ideas
  • Represent ideas
  • Evaluate ideas

  • Coordinate sales performance
  • Implement sales policies and procedures
  • Provide feedback and coaching to improve implementation of sales policies and procedures
  • Monitor achievement of sales targets

    Outcomes include the development of the following employability skills:
  • Communicating effectively in the workplace
  • Working as part of a team
  • Solving problems within the retail environment
  • Using initiative and enterprise to improve the work environment and its functions
  • Planning and organising daily tasks
  • Self management to develop understanding and ability to follow store policies
  • Learning new ways of doing things


Participants will need to be working in the retail industry to be able to complete the workplace assessment tasks. Possession of English and numeracy skills equivalent to year 10 would provide a desirable starting point.

Related Training Courses

Provider Terms & Condition

Retail Training Australia

Retail Training Australia delivers training in the following course categories

  • Certificate II in Retail Training
  • Certificate III in Retail Training

Retail Training Australia Training Courses delivers Online Training.With Training Courses available in these categories:

Online Training Courses

Certificate II in Retail Training | Certificate III in Retail Training

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