Retail Training Australia
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SIR30212 Certificate III in Retail Operations

(RT)-10001

Online Training

$1,200.00per person

self-paced

Online Training

Online Training

Enrolled staff will complete core units in building customer relationships, providing a safe working environment and managing store merchandising and presentation standards. Learners will also be able to choose from a wide range of electives in selling products, coordinating teams, stock ordering and maintenance, creating displays, handling food products, to suit their particular interests and work context.
    Build relationships with customers
  • Develop relationships with Customers
  • Apply expert knowledge
  • Provide post-sales support
  • Plan sales presentations
  • Implement Sales presentations
  • Maintain and utilise a customer database
  • Deal with difficult Customers

  • Communicate in the workplace to support team and customer outcomes
  • Communicate with customers and colleagues from diverse backgrounds.
  • Work in a team

  • Work effectively in a customer service environment
  • Work within organisational requirements
  • Support the work team
  • Maintain personal presentation
  • Develop effective work habits

  • Maintain store safety
  • Inform team members about WHS matters
  • Involve team members in WHS matters
  • Monitor and maintain a safe work environment
  • Identify need for WHS training
  • Maintain WHS records

  • Apply safe work practices
  • Apply basic safety procedures
  • Apply basic emergency procedures

  • Sell products and services
  • Develop and apply product knowledge
  • Approach customer
  • Gather and respond to information
  • Sell benefits
  • Overcome objections
  • Close sale
  • Maximise sales opportunities

  • Recommend specialised products and services
  • Demonstrate knowledge of product range
  • Advise on products and services to meet customer requirements
  • Advise on product warranties
  • Quote on price and payment options
  • Advise on and arrange product service and repair

  • Coordinate interaction with customers
  • Implement customer service standards
  • Implement store policy regarding customer complaints
  • Communicate with management
  • Lead customer service team

  • Coordinate merchandise presentation
  • Instruct and coordinate staff
  • Supervise construction and maintenance of presentations
  • Implement merchandise pricing
  • Review merchandise presentations

  • Coordinate work teams
  • Monitor and organise staffing levels
  • Inform team members
  • Coach on the job
  • Motivate the team
  • Maintain staffing records

  • Minimise Loss
  • Apply routine store security
  • Minimise theft
  • Use stock efficiently

  • Maintain employee relations
  • Identify awards and agreements
  • Identify and minimise potential industrial problems
  • Implement dispute settlement procedures

  • Develop Innovative ideas at work
  • Interpret the need for innovation
  • Generate ideas
  • Collaborate with others
  • Analyse and reflect on ideas
  • Represent ideas
  • Evaluate ideas

  • Coordinate sales performance
  • Implement sales policies and procedures
  • Provide feedback and coaching to improve implementation of sales policies and procedures
  • Monitor achievement of sales targets

    Outcomes include the development of the following employability skills:
  • Communicating effectively in the workplace
  • Working as part of a team
  • Solving problems within the retail environment
  • Using initiative and enterprise to improve the work environment and its functions
  • Planning and organising daily tasks
  • Self management to develop understanding and ability to follow store policies
  • Learning new ways of doing things

Prerequisites:

Participants will need to be working in the retail industry to be able to complete the workplace assessment tasks.

Possession of English and numeracy skills equivalent to year 10 would provide a desirable starting point.

Please note to receive the certificate you will need a Unique Student Identifier. This then needs to be provided directly to your course provider. Please visit www.usi.gov.au for further information and to obtain your USI.

Enrolled staff will complete core units in building customer relationships, providing a safe working environment and managing store merchandising and presentation standards. Learners will also be able to choose from a wide range of electives in selling products, coordinating teams, stock ordering and maintenance, creating displays, handling food products, to suit their particular interests and work context.
    Build relationships with customers
  • Develop relationships with Customers
  • Apply expert knowledge
  • Provide post-sales support
  • Plan sales presentations
  • Implement Sales presentations
  • Maintain and utilise a customer database
  • Deal with difficult Customers

  • Communicate in the workplace to support team and customer outcomes
  • Communicate with customers and colleagues from diverse backgrounds.
  • Work in a team

  • Work effectively in a customer service environment
  • Work within organisational requirements
  • Support the work team
  • Maintain personal presentation
  • Develop effective work habits

  • Maintain store safety
  • Inform team members about WHS matters
  • Involve team members in WHS matters
  • Monitor and maintain a safe work environment
  • Identify need for WHS training
  • Maintain WHS records

  • Apply safe work practices
  • Apply basic safety procedures
  • Apply basic emergency procedures

  • Sell products and services
  • Develop and apply product knowledge
  • Approach customer
  • Gather and respond to information
  • Sell benefits
  • Overcome objections
  • Close sale
  • Maximise sales opportunities

  • Recommend specialised products and services
  • Demonstrate knowledge of product range
  • Advise on products and services to meet customer requirements
  • Advise on product warranties
  • Quote on price and payment options
  • Advise on and arrange product service and repair

  • Coordinate interaction with customers
  • Implement customer service standards
  • Implement store policy regarding customer complaints
  • Communicate with management
  • Lead customer service team

  • Coordinate merchandise presentation
  • Instruct and coordinate staff
  • Supervise construction and maintenance of presentations
  • Implement merchandise pricing
  • Review merchandise presentations

  • Coordinate work teams
  • Monitor and organise staffing levels
  • Inform team members
  • Coach on the job
  • Motivate the team
  • Maintain staffing records

  • Minimise Loss
  • Apply routine store security
  • Minimise theft
  • Use stock efficiently

  • Maintain employee relations
  • Identify awards and agreements
  • Identify and minimise potential industrial problems
  • Implement dispute settlement procedures

  • Develop Innovative ideas at work
  • Interpret the need for innovation
  • Generate ideas
  • Collaborate with others
  • Analyse and reflect on ideas
  • Represent ideas
  • Evaluate ideas

  • Coordinate sales performance
  • Implement sales policies and procedures
  • Provide feedback and coaching to improve implementation of sales policies and procedures
  • Monitor achievement of sales targets

    Outcomes include the development of the following employability skills:
  • Communicating effectively in the workplace
  • Working as part of a team
  • Solving problems within the retail environment
  • Using initiative and enterprise to improve the work environment and its functions
  • Planning and organising daily tasks
  • Self management to develop understanding and ability to follow store policies
  • Learning new ways of doing things

Prequisites:

Participants will need to be working in the retail industry to be able to complete the workplace assessment tasks.

Possession of English and numeracy skills equivalent to year 10 would provide a desirable starting point.

Please note to receive the certificate you will need a Unique Student Identifier. This then needs to be provided directly to your course provider. Please visit www.usi.gov.au for further information and to obtain your USI.

Retail Training Australia

Retail Training Australia delivers training in the following course categories

  • Certificate II in Retail Training
  • Certificate III in Retail Training

Retail Training Australia Training Courses

Leading provider of nationally accredited retail and business training qualifications across Australia. Retail Training Australia is part of the Steven Millard & Associates P/L group of businesses, part of the National College of Business Management, a leading training provider in Australia, delivering retail and business qualifications, retail and business traineeships, short courses and in-house training programs across Australia.

Key Facts 20 Years Experience | National Coverage | Professional Facilities | Experienced Trainers and Instructors | Government approved provider.

Certifications or other services

  • Flexible or Distance Delivery, Face to Face, Small Groups, Class Room, Online training.
  • Certificate II through to Diploma Qualifications.
  • Customised course development and delivery.

Partner Awards

  • ASQA registered and accredited provider No. 90283.

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