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Call Centre Management
Sydney $630.00 AUD per person
Training Course Overview Add to Compare Add to My Development Plan
Training Course ID: (NH)-0008
Manage an inbound call center, measure quality and performance, and motivate call center staff.
- Duration
- 1 Day 9:00am - 5:00pm
- Provider
- New Horizons
- Venue
-
Level 6, St. Martins Tower 31 Market Street Sydney NSW 2000
- Type
- Public / Open
Detailed Course Information
Course content includes:
- Call center fundamentals
- Call center technology
- Employee motivation and monitoring
- Employee management
- Customer management
- Managing for excellent service
- Communicating information to executives
Related Training Courses
Provider Terms & Condition
New Horizons Learning Centres
New Horizons Learning Centres delivers training in the following course categories
- Business Courses
- Computer Training
- IT - information Technology
- Leadership & Management
New Horizons Learning Centres Training Courses and Open Programs in Sydney, Melbourne, Brisbane and Perth, Australia. With Training Courses available in these categories:
Short Courses and In-House Training Programs:
Business Courses | Certificates & Diplomas | Communication Skills | Computer Training | Customer Service | Financial Services | Human Resources | IT- Information Technology | Leadership Development | Management Training | People Development | Personal Development | Sales Training | Training & Facilitation
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