Call Centre Management

Sydney

$600.00

Training Course ID: (NH)-0008

Overview: Manage an inbound call center, measure quality and performance, and motivate call center staff.

Training Course Details

Duration
1 Day 9:00am - 5:00pm
TypePublic / Open
Provider

New Horizons Learning Centres

CPD0
Venue

Level 6, St. Martins Tower 31 Market Street Sydney

VersionOpen

Outlines

Training Course Outlines:

Course content includes:

  • Call center fundamentals
  • Call center technology
  • Employee motivation and monitoring
  • Employee management
  • Customer management
  • Managing for excellent service
  • Communicating information to executives

Outcomes

Training Course Outcomes:

Accreditations / Prerequisites
Course Accreditations:

Course Prerequisites:

Related Courses

Related Courses:

285 visited

People Visited:

285 people visited

BOOK THIS COURSE

Select Dates

Thursday, 31 May 2012
Friday, 07 Sep 2012

Add Attendees (Min 1 and Max 10)




Attendees x 0

Add To Cart

Selected Course Date:

Course Attendees:

PRICE / Person:

$600.00