New Horizons
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Call Centre Management

(NH)-0008

Sydney

$630.00per person
Manage an inbound call center, measure quality and performance, and motivate call center staff.
  • Module 1: Call center fundamentals
  • Module 2: Call center technology
  • Module 3: Employee motivation and monitoring
  • Module 4: Employee management
  • Module 5: Customer management
  • Module 6: Managing for excellent service
  • Module 7: Communicating information to executives
Manage an inbound call center, measure quality and performance, and motivate call center staff.
  • Module 1: Call center fundamentals
  • Module 2: Call center technology
  • Module 3: Employee motivation and monitoring
  • Module 4: Employee management
  • Module 5: Customer management
  • Module 6: Managing for excellent service
  • Module 7: Communicating information to executives

New Horizons Learning Centres

New Horizons Learning Centres delivers training in the following course categories

  • Business Courses
  • Computer Training
  • IT - information Technology
  • Leadership & Management

New Horizons Learning Centres Training Courses and Open Programs in Sydney, Melbourne, Brisbane and Perth, Australia. With Training Courses available in these categories:


Short Courses and In-House Training Programs:


Business Courses | Certificates & Diplomas | Communication Skills | Computer Training | Customer Service | Financial Services | Human Resources | IT- Information Technology | Leadership Development | Management Training | People Development | Personal Development | Sales Training | Training & Facilitation


Call us to book on 1300 768 368

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