Training Course Outlines:

Course content includes:

• Diagnostic clinic


• Identify and planning documents


• Audience and document purpose


• Identifying the purpose of the document


• Selecting format and structure


• Drafting and checking a business document


• Effective email


• Planning into action

Training Course Outcomes:

Upon course completion, participants will be able to:

• Identify and plan documents for business/organisational requirements


• Determine audience and purpose


• Determine format, structure and key points to be covered in the document


• Develop and check a draft document for readability, grammar, spelling, sentence and paragraph construction


• Utilise appropriate electronic communication (email) practices and protocol


• Manage electronic groups (email groups) to share information on business topics

Course Accreditations:

Course Prerequisites:

Related Courses:

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