Training Course Outcomes:
Upon course completion, participants will be able to:
- Identify and plan documents for business/organisational requirements
- Determine audience and purpose
- Determine format, structure and key points to be covered in the document
- Develop and check a draft document for readability, grammar, spelling, sentence and paragraph construction
- Utilise appropriate electronic communication (email) practices and protocol
- Manage electronic groups (email groups) to share information on business topics
