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New Horizons
Availability: BOOK NOW
more info

Business Etiquette

(NH)-0005

Sydney

$630.00per person

In today’s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A gaffe or social mistake at the wrong time can damage your career. If you want to enhance and polish your business image, or if you just want to avoid feeling uncomfortable and not fitting in to the corporate world, this workshop will allow you to take a quantum leap forward in skill, sophistication, and confidence.

This course will benefit any individual who is newly appointed to a management position, or interacts with people they don’t know on a regular basis. It is also ideal for the professional development of graduates.


  • Session One: Course Overview
  • Session Two: Fear of Embarrassment
  • Session Three: Test Your Business Etiquette
  • Session Four: The Handshake
  • CAP (Cumulative Action Plan) Sessions 2-4
  • Session Five: Business Card Etiquette
  • Session Six: The Skill of Making Small Talk
  • Session Seven: Do You Remember Names?
  • Session Eight: Business Dining
  • CAP (Cumulative Action Plan) Sessions 5-8
  • Session Nine: Making That Great First Impression
  • Session Ten: Dress for Success
  • CAP (Cumulative Action Plan) Sessions 9-10
  • Session Eleven: Open Plan and Interruptions
  • Session Twelve: E-Mail and Telephone Etiquette
  • Session Thirteen: Cultural Differences
  • CAP (Cumulative Action Plan) Sessions 11-13
  • Re-CAP (Resulting Condensed Action Plan)
  • Recommended Reading List

Participants will leave the course with a certificate of attendance and an individualised action plan to help support next steps on return to the workplace. More importantly you will have developed skills and knowledge to become:



  • More confident and comfortable in your role
  • More able to get the best out of people in training
  • More adept as a knowledge transferrer
  • Better able to deal with challenges that present in a training room

In today’s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A gaffe or social mistake at the wrong time can damage your career. If you want to enhance and polish your business image, or if you just want to avoid feeling uncomfortable and not fitting in to the corporate world, this workshop will allow you to take a quantum leap forward in skill, sophistication, and confidence.

This course will benefit any individual who is newly appointed to a management position, or interacts with people they don’t know on a regular basis. It is also ideal for the professional development of graduates.


  • Session One: Course Overview
  • Session Two: Fear of Embarrassment
  • Session Three: Test Your Business Etiquette
  • Session Four: The Handshake
  • CAP (Cumulative Action Plan) Sessions 2-4
  • Session Five: Business Card Etiquette
  • Session Six: The Skill of Making Small Talk
  • Session Seven: Do You Remember Names?
  • Session Eight: Business Dining
  • CAP (Cumulative Action Plan) Sessions 5-8
  • Session Nine: Making That Great First Impression
  • Session Ten: Dress for Success
  • CAP (Cumulative Action Plan) Sessions 9-10
  • Session Eleven: Open Plan and Interruptions
  • Session Twelve: E-Mail and Telephone Etiquette
  • Session Thirteen: Cultural Differences
  • CAP (Cumulative Action Plan) Sessions 11-13
  • Re-CAP (Resulting Condensed Action Plan)
  • Recommended Reading List

Participants will leave the course with a certificate of attendance and an individualised action plan to help support next steps on return to the workplace. More importantly you will have developed skills and knowledge to become:



  • More confident and comfortable in your role
  • More able to get the best out of people in training
  • More adept as a knowledge transferrer
  • Better able to deal with challenges that present in a training room

New Horizons Learning Centres

New Horizons Learning Centres delivers training in the following course categories

  • Business Courses
  • Computer Training
  • IT - information Technology
  • Leadership & Management

New Horizons Learning Centres Training Courses and Open Programs in Sydney, Melbourne, Brisbane and Perth, Australia. With Training Courses available in these categories:


Short Courses and In-House Training Programs:


Business Courses | Certificates & Diplomas | Communication Skills | Computer Training | Customer Service | Financial Services | Human Resources | IT- Information Technology | Leadership Development | Management Training | People Development | Personal Development | Sales Training | Training & Facilitation


Call us to book on 1300 768 368

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