Training Course Outlines:
Course content includes:
Defining client relationships and the elements of good and bad relationships
The long term benefits of developing strong client relationships
The investment decision in building relationships with clients
Methods of identifying the status of a client/supplier relationship
Defining client satisfaction and determining its value and benefits
Measuring client satisfaction, loyalty and intent to re-purchase
Researching the client and their organisation
Identifying key loyalty drivers and setting loyalty objectives
Communicating with different buying decision makers
Establishing first contact and creating high impact first impressions
Identifying needs through appropriate questioning techniques and tools
Building confidence and trust
