Training Course Outlines:

Course content includes:
Characteristics of different behaviour styles
Understanding your rights
Recognising your own and others’ reactions and responses in difficult situations
Recognising one’s habitual or most used style of behaviour
Dealing with aggressive or passive behaviour in others
Effective behavioural responses for different situations
Saying no comfortably and respectfully
Expressing criticism and praise constructively
Strategies for becoming more assertive
Techniques that result in effective communication
Building empathy and rapport
Solving problems
Developing self confidence

Training Course Outcomes:

Recognise one’s own dominant style of behaviour
Identify the characteristics of different behavioural styles
Develop assertive responses
Demonstrate the most effective behavioural response for different situations from a position of acceptance and control
Demonstrate effective ways of dealing with aggressive and non-assertive behaviour
Express criticism and praise in constructive ways
Identify alternative behaviours useful in resolving conflict

Course Accreditations:

Course Prerequisites:

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