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New Horizons
Availability: BOOK NOW
more info

Assertiveness at Work

(NH)-0004

Sydney

$1,260.00per person

In this workshop you will learn empowering communication and behavioural techniques that will enhance your self-confidence, credibility and effectiveness. You will also develop an understanding of the factors that underpin behaviour - values, beliefs and attitudes - in order to develop and strengthen your own assertiveness. The format for both days will be open, highly participative and interactive. Participants are encouraged to make the most of the group dynamics and the expertise of the trainer.

PLEASE NOTE: A person will not suddenly become assertive from attending this course if they have not learned some fundamentals in their growing process. It will give them the tools to start developing this behaviour and will need to be practiced.


  • Lesson 1: What is Assertiveness?
  • Lesson 2: Values
  • Lesson 3: Beliefs
  • Lesson 4: Attitudes
  • Lesson 5: Building Assertive Skills
  • Lesson 6: Integrating Assertiveness into your Working Life

The aim of this course is for each student to be able to:



  • Understand the differences between assertive, non-assertive and aggressive behaviour
  • Understand how our values affect our behaviour
  • Know how to develop empowering beliefs and attitudes
  • Make assertive statements and requests
  • Say "no" without feeling guilty and without giving offence
  • Deal effectively with criticism
  • Give constructive feedback to others
  • Defuse difficult situations

In this workshop you will learn empowering communication and behavioural techniques that will enhance your self-confidence, credibility and effectiveness. You will also develop an understanding of the factors that underpin behaviour - values, beliefs and attitudes - in order to develop and strengthen your own assertiveness. The format for both days will be open, highly participative and interactive. Participants are encouraged to make the most of the group dynamics and the expertise of the trainer.

PLEASE NOTE: A person will not suddenly become assertive from attending this course if they have not learned some fundamentals in their growing process. It will give them the tools to start developing this behaviour and will need to be practiced.


  • Lesson 1: What is Assertiveness?
  • Lesson 2: Values
  • Lesson 3: Beliefs
  • Lesson 4: Attitudes
  • Lesson 5: Building Assertive Skills
  • Lesson 6: Integrating Assertiveness into your Working Life

The aim of this course is for each student to be able to:



  • Understand the differences between assertive, non-assertive and aggressive behaviour
  • Understand how our values affect our behaviour
  • Know how to develop empowering beliefs and attitudes
  • Make assertive statements and requests
  • Say "no" without feeling guilty and without giving offence
  • Deal effectively with criticism
  • Give constructive feedback to others
  • Defuse difficult situations

New Horizons Learning Centres

New Horizons Learning Centres delivers training in the following course categories

  • Business Courses
  • Computer Training
  • IT - information Technology
  • Leadership & Management

New Horizons Learning Centres Training Courses and Open Programs in Sydney, Melbourne, Brisbane and Perth, Australia. With Training Courses available in these categories:


Short Courses and In-House Training Programs:


Business Courses | Certificates & Diplomas | Communication Skills | Computer Training | Customer Service | Financial Services | Human Resources | IT- Information Technology | Leadership Development | Management Training | People Development | Personal Development | Sales Training | Training & Facilitation


Call us to book on 1300 768 368

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