Assertiveness at Work

Melbourne

$1,200.00

Training Course ID: (NH)-10257

Overview: In this course you will learn empowering communication and behavioural techniques that will enhance your self-confidence, credibility and effectiveness. You will also develop an understanding of the factors that underpin behaviour - values, beliefs and attitudes - in order to develop and strengthen your own assertiveness. The format for both days will be open, highly participative and interactive. Participants are encouraged to make the most of the group dynamics and the expertise of the trainer.

Training Course Details

Duration
2 Days, 9:00am - 5:00pm
TypePublic / Open
Provider

New Horizons Learning Centres

CPD0
Venue

Level 2, 31 Queen Street, Melbourne, VIC 3000

VersionOpen

Outlines

Training Course Outlines:

Course content includes:

  • What is Assertiveness?
  • Values
  • Beliefs
  • Attitudes
  • Building Assertive Skills
  • Integrating Assertiveness into your Working Life

Outcomes

Training Course Outcomes:

  • Understand the differences between assertive, non-assertive and aggressive behaviour
  • Understand how our values affect our behaviour
  • Know how to develop empowering beliefs and attitudes
  • Make assertive statements and requests
  • Say "no" without feeling guilty and without giving offence
  • Deal effectively with criticism
  • Give constructive feedback to others
  • Defuse difficult situations

Accreditations / Prerequisites
Course Accreditations:

Course Prerequisites:

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Thursday, 21 Jun 2012

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