Assertiveness at Work

Brisbane $990.00 AUD per person

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Training Course ID: (NH)-4000268

In this workshop you will learn empowering communication and behavioural techniques that will enhance your self-confidence, credibility and effectiveness. You will also develop an understanding of the factors that underpin behaviour - values, beliefs and attitudes - in order to develop and strengthen your own assertiveness. The format for both days will be open, highly participative and interactive. Participants are encouraged to make the most of the group dynamics and the expertise of the trainer.
PLEASE NOTE: a person will not suddenly become assertive from attending this course if they have not learned some fundamentals in their growing process. It will give them the tools to start developing this behaviour and will need to be practiced.
Target Audience: This workshop is for everyone who wants to understand assertive behaviour and how it can increase your personal power, effectiveness and self-confidence. People who have recently benefited from attending this workshop include: IT Managers, Office Managers, Project Managers, Business Analysts, Quality Assurance Managers, Operations Managers, Training Officers, Clerical Officers, Executive Assistants & Office Administrators.

Duration: 2 Days, 9:00am - 5:00pm
Provider: New Horizons
Venue: Level 1 344 Queen Street Brisbane, QLD 4000
Type: Public / Open

Course content includes:

What is Assertiveness?
Values
Beliefs
Attitudes
Building Assertive Skills
Integrating Assertiveness into your Working Life

Understand the differences between assertive, non-assertive and aggressive behaviour
Understand how our values affect our behaviour
Know how to develop empowering beliefs and attitudes
Make assertive statements and requests
Say "no" without feeling guilty and without giving offence
Deal effectively with criticism
Give constructive feedback to others
Defuse difficult situations

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New Horizons Learning Centres

New Horizons Learning Centres delivers training in the following course categories

Business Courses
Computer Training
IT - information Technology
Leadership & Management

New Horizons Learning Centres Training Courses and Open Programs in Sydney, Melbourne, Brisbane and Perth, Australia. With Training Courses available in these categories: