Training Course Outlines:

Diagnostic clinic
- Assess existing behaviour style

Understanding assertiveness
- Passive/submissive behaviour
- Aggressive behaviour
- Assertive behaviour
- The effects of non-assertion
- Saying ‘no’
- Identifying and managing ma-nipulation

Assertive communication
- Communication skills
- Vocal and verbal
- Non-verbal communication

Handling conflict
- Conflict causes
- Understanding difference
- Positive conflict’
- Handling conflict
- Hurting and helping responses to conflict
- Conflict flow - positive and nega-tive
- Conflict flow

Negotiating
- Successful negotiating
- Negotiating tactics
- Characteristics of effective negotiators
- Approaches to negotiating
- Avoiding the win-lose mindset
- Making concessions
- Closing a negotiation

Planning into action

Training Course Outcomes:

Upon course completion, participants will be able to:
- develop self-understanding
- communicate with honesty
- apply appropriate body language
- accept both positive and negative feedback
- negotiate and deal with people effectively

Course Accreditations:

Course Prerequisites:

Related Courses:

People Visited:

361 people visited