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AGSM
Availability: BOOK NOW
more info

Building a Customer-Centric Culture

(AGSM)-10007

Sydney

$1,485.00per person

1 Day, 9:00am - 5:00pm

Public / Open

How does your organisation rate on customer centricity?
Do your customers agree?

A customer-focused culture is a powerful competitive advantage. Innovative companies measure their level of customer centricity and drive a customer experience culture across their organisations from marketing, sales and customer service to product development, operations and the leadership team.

Our one-day workshop will explore the customer experience process and how business leaders can strengthen their own customer culture and influence that of other organisational functions. It will provide a roadmap, as well as the practical insights, tools and frameworks necessary to improve customer centricity and show you how to measure your progress and increase your teams performance capabilities.
7 dimensions of Customer Centricity

  • Strategic Alignment
  • Customer Insight
  • Customer Foresight
  • Competitor Insight
  • Peripheral Vision
  • Competitor Foresight
  • X-Function Collaboration

  • Strengthen your customer-centric culture to create a better customer experience
  • Understand how to identify the new competitive dynamics that create high risk for your business as well as those which create opportunities for profit
  • Understand how different dimensions of customer centricity apply to your strategy and how they create a superior customer experience that have the ability to drive future performance
  • Learn how to measure, evaluate and drive your organisations level of customer centricity and the customer experience it delivers
  • Learn how to build a customer experience culture that delivers better business results
How does your organisation rate on customer centricity?
Do your customers agree?

A customer-focused culture is a powerful competitive advantage. Innovative companies measure their level of customer centricity and drive a customer experience culture across their organisations from marketing, sales and customer service to product development, operations and the leadership team.

Our one-day workshop will explore the customer experience process and how business leaders can strengthen their own customer culture and influence that of other organisational functions. It will provide a roadmap, as well as the practical insights, tools and frameworks necessary to improve customer centricity and show you how to measure your progress and increase your teams performance capabilities.
7 dimensions of Customer Centricity

  • Strategic Alignment
  • Customer Insight
  • Customer Foresight
  • Competitor Insight
  • Peripheral Vision
  • Competitor Foresight
  • X-Function Collaboration

  • Strengthen your customer-centric culture to create a better customer experience
  • Understand how to identify the new competitive dynamics that create high risk for your business as well as those which create opportunities for profit
  • Understand how different dimensions of customer centricity apply to your strategy and how they create a superior customer experience that have the ability to drive future performance
  • Learn how to measure, evaluate and drive your organisations level of customer centricity and the customer experience it delivers
  • Learn how to build a customer experience culture that delivers better business results

AGSM Executive Programs

AGSM Executive Programs delivers training in the following course categories:

  • Business Courses
  • Leadership Development
  • Management Training

AGSM - Australian Graduate School of Management Training Courses & Executive Programs Executive Education and Open Programs in Sydney, Australia. With Training Courses available in these categories:


Short Courses and In-House Training Programs:


Business Courses | Certificates & Diplomas | Financial Services | Human Resources | Leadership Development | Management Training | Marketing & Advertising | People Development | Sales Training


Call us to book on 1300 768 368

Need Approval?